Privacy Policy

Last Updated: 7th March 2025

At  Ripon Scenic Cruises, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy explains how we collect, use, and protect your personal information when you interact with our website, book a cruise, or otherwise engage with our services.

By using our services, you agree to the terms of this privacy policy.

1. Information We Collect

We collect personal information in a variety of ways, including but not limited to:

  • Booking Information: When you book a cruise, we collect your name, email address, phone number, payment details, and any other information necessary to process your booking and provide services.
  • Website Interaction: We may collect information about how you use our website, including your IP address, browser type, and the pages you visit. This helps us improve the website experience.
  • Marketing Preferences: If you subscribe to our newsletters or promotional materials, we collect your email address and preferences for communication.
  • Customer Feedback: When you provide feedback or reviews about our cruises, we collect information related to your experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Booking and Customer Service: To process bookings, confirm reservations, and respond to customer inquiries.
  • Communication: To send booking confirmations, cruise details, promotional offers, or any other information related to our services that you have opted in to receive.
  • Marketing and Promotions: If you have agreed to receive marketing communications, we may send you offers, updates, and promotions related to our services.
  • Website Improvement: To analyze website traffic and improve user experience.
  • Legal Compliance: To comply with legal obligations and resolve disputes.

3. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or alteration. We use encryption technologies and secure servers to ensure the safety of your payment details and other sensitive information.

However, no method of data transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your personal information with third-party service providers who assist us in running our business, such as payment processors or email service providers.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and collect information about how our website is used. Cookies are small files that are stored on your device and help us analyze web traffic, customize content, and improve the website.

You can control cookie settings through your browser settings, but disabling cookies may affect your experience on our website.

6. Your Rights

You have the right to:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete personal data.
  • Deletion: Request deletion of your personal data, subject to certain legal obligations.
  • Opt-Out: Opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at ripon.scenic.cruises@gmail.com

7. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will post the new version on our website and update the “Last Updated” date at the top of this page.

8. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:

Mr Richard Willis

Ripon Canal Carrying Company
12, Canal Wharf
Ripon
North Yorkshire
HG4 1AQ

Telephone   01765 609777 or 07712774089

Email ripon.scenic.cruises@gmail.com

Company Number 03256701